🥐 Fawaa MY — Frequently Asked Questions (FAQ)

1️⃣ Is Fawaa MY Muslim-Friendly?

Yes! ✅
All our pastries are made with no alcohol and 100% halal-compliant ingredients. We’re proudly Muslim-friendly, suitable for all customers and events.

2️⃣ Do you offer both retail and wholesale orders?

Yes, we do.

  • Retail & Gifts: Mini boxes and pastry gift sets are available for small orders.

  • Wholesale Supply: Ideal for cafés, restaurants, and hotels — with daily delivery (KL) or frozen supply (for outstation clients).

3️⃣ How many days in advance should I place a pre-order?

Please order 3–7 days in advance, especially for bulk or customized boxes.
This ensures freshness and enough time for production and packaging.

4️⃣ Where are your croissants made?

All croissants are handmade fresh daily in Kuala Lumpur, using 100% pure butter and slow fermentation for better texture and aroma.

5️⃣ How long can I keep the croissants?

  • Ready-to-eat: Up to 3 days in chiller.

  • Frozen supply: Up to 1 month (par-baked or pre-baked).
    To reheat, bake at 180°C for 5 minutes for a crispy, buttery texture.

6️⃣ Do you provide custom packaging or sticker?

  • Yes 🎁
    We offer custom sticker or packaging options for bulk, event, and corporate orders (minimum order required).
    Perfect for weddings, company gifts, or branding events.

7️⃣ Do you provide delivery?

  • Yes!
    We provide daily fresh delivery within KL and frozen delivery for outstation orders (via Lalamove, courier, or in-house driver).

  • Free Delivery for purchase over RM500(Klang Valley only)
8️⃣ What happens if my order arrives damaged or delayed?

  • We always ensure careful packaging and reliable delivery.
    If your order arrives in poor condition, please contact us within 24 hours with a photo — we’ll assist you immediately.

9️⃣ Can I mix flavours in one box?

  • Yes! Depending on the box size, you can choose from a variety of our mini croissants, danishes, and brownies.
    Mix & match to suit your taste or event theme.

🔟 How can I place an order?

  • You can:

    • Order directly on our website, or

    • WhatsApp us for wholesale/custom orders (link).